Refund Policy

1. Refund Eligibility

CozyNest Creations offers refunds under the following conditions:

  • Damaged or Defective Products: If you receive a damaged or defective product, please contact our customer support team at shopwelldivine@gmail.com within [number of days, e.g., 7 days] of receiving the product. We may request supporting documentation, such as photographs, to assess the issue.

  • Incorrect Product Shipment: If you receive the wrong product, please contact us within [number of days] of receiving the product. We will arrange for the correct item to be shipped to you, and you may be required to return the incorrect product.

2. Refund Process

Once your refund request is approved, we will initiate the refund process. Refunds will be processed using the original payment method used for the purchase. Please allow [number of days, e.g., 5-10 business days] for the refund to reflect in your account.

3. Non-Refundable Items

The following items are non-refundable:

  • Digital Products: Products delivered electronically, such as digital downloads or access to online content.

  • Gift Cards: Gift cards are non-refundable and cannot be redeemed for cash.

4. Return Shipping Costs

If the return is due to a damaged or defective product or an error on our part, Trichos Hair will cover the return shipping costs. For other return reasons, the customer may be responsible for return shipping fees.

5. Cancellations

Orders can be canceled before they are shipped. Once the order has been shipped, it is subject to the refund policy.

6. Contact Us

If you have any questions or concerns regarding our Refund Policy, please contact our customer support team at shopwelldivine@gmail.com